Broadband Guides
Practical explainers to help you compare speed, contracts and prices with confidence.
Every guide is reviewed by Phil Brown, founder and broadband reviewer
Advice Hub
All Guides
How Much Broadband Speed Do I Need?
Find the right broadband speed for your home, using Ofcom's speed bands and real requirements for 4K streaming, video calls and uploads.
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Speed
How Much Broadband Speed Do I Need?
Find the right broadband speed for your home, using Ofcom's speed bands and real requirements for 4K streaming, video calls and uploads.
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Networks
Fibre vs Full Fibre: What Is the Difference?
Understand FTTC and FTTP, what changes at your property, and how that affects speed and reliability.
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Switching
How to Switch Broadband Provider
Switch broadband by contacting your new provider. How One Touch Switch works, exit fees, price rise rights and what you are owed if it goes wrong.
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Prices
Broadband Price Rises and Mid-Contract Changes
How broadband price rises work under Ofcom's pounds and pence rules, when you can leave without exit fees and how to avoid the next rise.
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Broadband Guides by Location
Broadband contract and switching questions
How do I know when my broadband contract ends?
Your provider must send you a notification by text, email or letter between 10 and 40 days before your contract ends. It shows your end date, what you will pay afterwards and their best deals.
Can my provider raise my price mid-contract?
Only as set out when you signed up. Since 17 January 2025, any planned rise must be shown in pounds and pence. If your provider raises the price by more than your contract allows, you can leave without paying exit fees.
Will I pay for two services when I switch?
No. Your old provider cannot charge you for any notice period after the switch date.
What if my new broadband starts late?
Providers signed up to Ofcom's automatic compensation scheme pay £6.46 for each day of delay, without you having to claim. Not every provider is signed up, so check your provider's terms.
Can I cancel a new broadband order?
Yes, within 14 calendar days. If the service has already started, you may pay for the time used and any installation costs.